Product Terms & Conditions
Product Terms & Conditions
Quotation Process:
We provide a written quotation with quotation number for all products sold.
Please always reference this quotation number upon ordering. If the order is placed without this quotation number we cannot guarantee the price and delivery will be the same as that of the quotation. All quotations have an expiration date. Orders placed after the expiration date may not receive the price and delivery indicated in the original quotation.
Ordering Process:
When you place an order, we estimate shipping and delivery dates for you based on product availability and the shipping options you choose.
For ALL In-Stock Items we guarantee that these items will be shipped when and in the manner as ordered at the time of the order.
For All Non-Stock items ( items not currently in stock under our control in our warehouse), we are relying upon our manufacturing/supplier partners to provide us with accurate information and hence only warrant that we will do our best efforts to delivery them when and in the manner as ordered.
Product/Part Description: We try to be exhaustive and as detailed as possible on our description of complex items. However, often language is a barrier, so If you have any questions about any items, please contact us directly, and we will clarify any questions you may have prior to your order.
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Orders in Process:
After your orders have been placed, Please address all correspondence concerning orders in process to orders@lithiumyacht.com. We have a dedicated team to handle all items and provide a 4 hour response time with an updated ship/delivery date for every request.
Shipping Timelines:
We may encounter a small delay in order shipments and specific product availability due to supply chain & freight challenges. We will make sure to be clear and transparent with all order details if they happen to arise. Your patience and support is greatly appreciated.
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Product Receipt: Please contact us right away if you have questions upon receiving your order. We realize everyone gets busy, but you must contact us with 5 days of receipt of any order if you have a question about it. Please open your product and validate that it is the right product. If you are in doubt - contact us immediately and please do not plug it in - as any item that has been energized cannot be returned. NO EXCEPTIONS
Product Order Questions: If you have questions, please contact us with your order number and details about the product you would like to return or what the warranty issue is. We will respond quickly to make sure your customer service experience is positive.
Typically, returns are not accepted as there is no Cooling-Off Period, unless there are extraordinary circumstances, or an error by Lithium. We will work with you in these unique situations to make sure you are happy.
Returns due to Our Error: If the return is due to our error (incorrect model or color), we'll pay the return shipping costs, and ship the correct item to you right away.
Refunds: in the case of refund, you should expect a refund update within a week of sending the item back, in many cases quicker. This estimated time period includes the transit time for us to receive your return from the shipper (5-to-10 business days), time to process your return once received (3-to-5 business days), and time it takes your bank to process our refund request (5-to-10 business days).
Product Returns in Original Packaging and Unused: If the product to be returned is in its original unopened packaging and has not been used, and Lithium has been notified within 5 days that the item was ordered in error, Lithium will only accept a return if Lithium has issued a Return Authorization Number.
Return Authorization Process: At the time the RA number is given, it will be determined who is paying return freight and freight for replacement items. A re-stocking fee may be charged depending upon product and order details.
SHIPPING
We Ship Everywhere: We regularly ship anywhere in the contiguous US, but can ship to any address in the world. Some products have restrictions, and some products cannot be shipped internationally. Contact us for these unique destinations. Please contact us for the best delivery method for heavier items due to LTL circumstances and/or hazmat classifications.
Shipping Costs: We never, repeat never, up-charge for shipping. We will always endeavor to ship the best - most cost effective way. All shipping charges are passed on our customers. We are more than happy to have our customers provide their shipping carrier/ use their shipping agent.
FREE SHIPPING: All products shipped under this classification are shipped the best way for the specific product. We do not offer free shipping to locations that charge a duty on the products in question or require inspection at any border or require an export license.
Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We'll get tracking and provide real-time updates the moment you place your order to track it until it arrives.
Shipping and Customs: All of our sales are FOB our warehouse/drop-ship location/ manufacturer. All risk associated freight increases/ duty /importation restrictions are born by the buyer.